Useful Info

Visiting Matsue

B) I don’t speak Japanese; will that be a problem during my stay in Matsue?

While Matsue has made considerable efforts to make any international travellers’ stay here an enjoyable one, there are many establishments that cannot serve you in English. However, for the most part, the local people and shop or restaurant/hotel workers are friendly, and will try to communicate with you if you approach them.

Some establishments have point-and-speak guidebooks, which help with overcome the language barrier to communicate specific points, such as allergy concerns. This has both English/Japanese expressions and picture menus.

For useful Japanese phrases, refer to the Dan-dan map available in a number of locations in Matsue. The Dan-dan map can also be downloaded further below.

For any enquiries you may have, we recommend that you contact the International Tourism Information Office outside JR Matsue Station’s north exit.

In the event of a disaster, you can charge smartphones/tablets at the International Tourism Information Office.

Matsue International Tourism Information Office
Phone 0852-21-4034
Brochures/Leaflets Available in English, French, Chinese and Korean.
Wi-Fi Available Internet
PC Available

C) Where can I access Wi-Fi free of charge?

Matsue City Free Wi-Fi
Enmusubi Smart Navigator Free Wi-Fi
Shimane Hajimari Wi-Fi

D) What kinds of souvenirs are there in Matsue?

Matsue has a varied selection of local products including handmade craftwork and foods which make great souvenirs. See our Culture and Specialities sections for more details. The following is a list of popular items characteristic of Matsue:

  • Izumo Soba (Buckwheat Noodles)
  • Shijimi Clams from Lake Shinji
  • Japanese confectionary such as wakakusa, natane-no-sato, and yamakawa
  • Agonoyaki (Flying fish grilled sausage)
  • Hoshi-gaki (Dried persimmons)
  • Local Sake

Other Items:
  • Agate Jewelry, especially Magatama (comma-shaped bead charms)
  • Yakumo Lacquerware
  • Fujina, Sodeshi, and Rakuzan Pottery
  • Washi Temari (colourful thread-decorated balls)
  • Matsue Anesama Ningyo paper doll
  • Handmade paper

E) Where can I buy souvenirs?

You can find a large selection with items available to suit almost all needs at the following locations.
(Click here to open Lake Line Bus Map PDF)

* Shimane Local Products Centre (“Shimane Bussan/Furusato-kan”)
Location: Across the road from the car park at the entrance to Matsue Castle.
Lake Line Bus stop 8 (Otemae Horikawa Sightseeing Boat Pier).
Open: 9:00-18:00.
Website: (Japanese)

* Matsue Horikawa Microbrewery (“Jibiiru-kan”)
Location: 10 mins walk east from the Lafcadio Hearn Memorial Museum end of Shiomi Nawate. One of the three Horikawa Sightseeing Boat piers is also located there, as well as the Fureai Hiroba Square.
Lake Line Bus stop 11 (Main Horikawa Sightseeing Boarding Pier)
Open: 9:00-17:30 (17:00 during the winter months).
Website: (Japanese)

* Shijimi Clam Centre (“Shijimi-kan”)
Location: 5 mins walk southwest from Matsue Shinjiko Onsen Station.
Lake Line Bus stop 18 (Chidori-cho) or 20 (Chidori Minami Koen Park).
Open: 8:40 - 17:30 (Mar-Nov), 9:00 - 17:00 (Dec-Feb).
Website: (Japanese)

F)Matsue Goodwill Guide

*The Matsue Goodwill Guide are a voluntary group who offer guided tours in English of Matsue Castle, the surrounding area, and even Izumo Taisha and Iwami Silver Mines. These guides are free of charge, except where transportation costs are incurred. For tours of the castle, there is always a guide present inside the castle grounds (March to November) on weekends from 10:00 to 16:00, but in order to ensure the guides availability, please make a reservation. Guides of other areas also require advance reservations.

Please make your reservation by e-mail, or if you need phone support, please call the Matsue International Tourism Information Office.

Phone  0852-21-4034  (Matsue International Tourism Information Office)
Japanese website 

*Shimane Interpreter-Guide Association (SIGA) offer guided tours at ¥4,000 per hour. Make reservations by telephone at 0852-61-1081, or e-mail to .

*For a guided tour in the Yakumo Tatsu Fudoki-no-Oka area (south of Matsue), contact the Resource Centre at 0852-23-2485 to make a reservation.

Money & Banking, Postal Service

B) Can I use my credit card in Matsue?

Paying by credit card varies between individual establishments. Please enquire directly.

C) Where can I withdraw money from an ATM using an internationally issued card?

Seven Bank ATM
Locations: Asahi-machi 486-16 (Weekdays: 8:00-21:00 Weekends: 9:00-18:00), or Asahi-machi 480-8 (Weekdays: 8:50-18:00).
Cards accepted: VISA、PLUS、MasterCard、Maestro、Cirrus、American Express、Diners Club、JCB、DISCOVER

* Please note that Japanese Bank hours and ATM operating hours may seem very limited compared to those in your home country. Transaction charges may be incurred.

D) Where can I get a stamp/send some post?

You can purchase stamps at convenience stores and post offices. Letters and postcards can be sent by putting them in one of the red post boxes around town, but larger items must be sent from a post office. The Japanese for stamp is ‘kitte’.

Useful links

A) Websites about Matsue City

B) Photo galleries

C) Videos

D) Other useful websites

E) Useful App


Matsue City Guide Book
All you need to know about the City of Water! This official guidebook to Matsue includes descriptions of tourist locations and their history, specialty products, local culture, maps, and other specific tourist information. This is available in print form throughout the city.

Horikawa Pleasure Boat Cruise Map
A detailed map of what you will see when touring the moats around Matsue Castle. See our related article for more details.

Matsue Dan-dan Maps
Matsue Dan-dan Maps can be found at the Matsue International Tourism Office. They introduce the main areas of Matsue and specific places to eat and shop. They have other information to keep handy as well, such as Japanese phrases and where to find Wi-Fi.

Matsue Photo Map
- North Side Area(PDF)
- South Side Area(PDF)